Thanks for shopping StarTrekFirm, the professional STO credits and power leveling provider. Read our return and exchange policy below please, contact our live chat for more information if you need!
All sales are final. Goods in the virtual world do not share the predicament of those in the meatspace. One is unable to receive ersatz, counterfeit nor defective merchandise in the virtual world. Therefore, we do not accept return merchandise.
If you feel that you have placed a purchase on an incorrect realm (server) or faction, please contact our Live Chat Support immediately. Provided that you are not our first time customer and we have yet processed the order due to various reasons, such as out of stock, we might switch your purchase to the correct one at the discretion of the Live Chat Support agent on duty.
Friendly Notice:
Before you buying Star Trek Online credits, you should make sure that you have chosen the right server or faction and even the right amount of STO gold to ensure the smooth and successful trade between us.